Elemental Concept’s approach was to audit the software, environment and processes required to support to the agreed SLA, then pilot for 3 months to ensure assumptions made are correct, before moving into the BAU support contract.
The application is now fully supported by a team at EC, ensuring that there is the flexibility to scale as demand requires, there is flexible cover, by having no single point of failure, and that the business gets the assurance of expertise available as and when needed.
To date we have:
- Run a series of application audit workshops with the key technical teams (development and support/DevOps
- Reviewed and enhanced the existing system documentation.
- Worked in parallel with the existing development team to handover on-going development projects and successfully launched a significant system upgrade in the first month of the pilot, addressing stability and performance issues as well as introducing new functionality.
EC is now working with BFS not only to introduce new functionality but also on the long-term planning for the replacement platform, architected more suitably to support the business strategy and open up new opportunities to utilise their data.