Chatz

Empowering your business to unleash the capability of Generative AI

LLMs like ChatGPT can transform your business. But, to use them effectively, you need to overcome some hurdles – control PII, stay on-topic, and ensure accurate answers. Chatz is a SaaS platform that offers conversational and search capability whilst protecting your user data and company values.

Introduction

The AI revolution started many years ago, let’s explore how it can help your business now?

Large Language Models (such as ChatGPT) can be game-changing for your business!

However, to use them effectively for your business there are some well-known hurdles to overcome:

How do you maintain control of PII or sensitive data?
How do you ensure the LLM stays on topic and reflects your company values?
How do you ensure the answers provided are not fiction?

Chatz is a SaaS platform that lets your business utilise the LLM’s strengths of great conversation, search and speed but keeps it on topic and protects your data.

The design offers benefits as a conversational agent for any scenario where specificity of response and protection of user data are essential.

Features

Maintaining security, trust and your business reputation in an AI driven world.

Chatz SaaS platform is tailored to your company’s data, legal obligations, and tone while maintaining user data privacy with multiple security checks to protect against potential threats.

Efficiency: Replace long-winded process automation with lightning-fast responses.
Relevance: Trained on your company data, legal responsibilities and tone. The platform will understand user intent and reply appropriately.
Personalisation: Whilst shielded from PII, the platform will analyse user history and preferences, making users feel valued and understood.
Security: The system is designed with multiple layers of security checks, ensuring that interactions are safe from potential threats like prompt injection attacks – trying to trick the chatbot or asking inappropriate questions.

How do I implement Chatz?

All good Chatz start with a conversation.

The implementation period consists of:

Understanding your business,
Working through the workflow that Chatz will improve,
Training Chatz on your company data, terminology, tone and policies,
Deploying Chatz into your environment so you own your data.

Once deployed, internal tests and model refinement are carried out to ensure accuracy and functionality.
Upon launch, our license includes ongoing performance evaluations and tool improvement.

Use Case

“To be honest I had thought the chatbot was a white elephant and an irritating waste of time until Friday when, as you will have seen, scales fell from my eyes!”
Matthew Hindhaugh, CEO The Tweakments Guide

Customer Experience

The Tweakments Guide

The Tweakments Guide is the UK’s leading independent expert on information for those who are keen to understand non-surgical cosmetic enhancements but have no idea where to start. They have created a huge resource base of information (the website alone contains over 3.2 million words and 500 plus videos) which can be time-consuming to navigate. Now using Chatz consumers can get the information they need and find the right products and practitioners just by having a conversation with the Chatz agent.

Interview

Interview with Elemental Concept CEO Bimal Shah discussing the challenges of protecting sensitive user data when using AI.

Contact Us

Looking to enhance your website or app with Chatz integration?
Get in touch with us today to discuss potential strategies for your project.

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